SHIPPING & RETURNS
SHIPPING
I am pleased to announced that here at Shoes By Rach we ship locally within the UK as well as internationally.
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Standard 2-3 Days
£3.99
1st Class Signed
£5.99
Next Day Delivery
£11.99
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See checkout for international postage prices.
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You have sole responsibility of providing the correct full name and address for shipping.
We cannot be liable for the delivery of orders to incorrect addresses as a result of incorrect information supplied by the customer.
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We will do everything possible to send your order within the estimated timescale. However in unforeseen circumstances and events beyond our control orders may be delayed including but is not limited to weather, postage restrictions, delivery delays etc.
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RETURN & EXCHANGE POLICY
We understand that shoes do not always fit right. We know that when we purchase a pair of shoes we want the perfect fit. This is why we accept returns on any shoes that are unworn and in their original box.
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This applies to any order dispatched to you when notified of return within one week of delivery.
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When returning your order, shoes must be free of any scratches or marks. Items must be in original packaging. When trying on shoes, try to do this on carpet as this stops scuffing on the bottom of the shoes that may lead to you not being able to return the shoe.
If you do return shoes with any marks on then we may have to reject your return.
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If you do decide you need to return or exchange shoes then please message directly on email at shoesbyrachxx@hotmail.com with your request.
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Please note shipping costs of returns are not covered by Shoes by Rach nor will your delivery cost be refunded. We are also not liable for any shoes that are lost in the post on your return to us so please ensure you keep proof of postage.